If the number we provide does not work at the carrier store, we will replace it immediately or refund your $9.99 in full. No hoops, no argument.
We sell real US telephone numbers on live networks. We stand behind the quality of what we deliver. If a number we provide fails at the carrier store through no fault of your own, you are entitled to either a free replacement number or a full refund of your purchase price.
You are eligible for a refund or replacement in the following situations:
Carrier store says the number is not valid or cannot be ported
You never received the credentials email within 30 minutes of payment
The account number or PIN provided does not match what the carrier's system expects
Technical failure on our end prevents fulfillment of your order
Carrier declines to honor a promotional deal for any reason unrelated to the number itself
You provided the wrong email address and cannot retrieve your credentials
Request made more than 48 hours after purchase
Credentials were already successfully used at a carrier store
In most cases a replacement number is the fastest solution. We can provision a fresh number and have it in your inbox within minutes. However if you prefer a refund for any reason we will always honor that too. The choice is entirely yours.
We want to be transparent about one important distinction. Our service provides a valid port-in number credential. Whether a carrier chooses to honor a specific promotional offer is a decision made entirely by that carrier and is outside our control. If a carrier store declines to apply a promotion for reasons unrelated to the validity of the number itself, that outcome is not covered by our refund policy.
Examples of carrier decisions outside our control include changing promotion eligibility requirements, store-level promotional limits, account history flags, or device availability.
Have a question about your order or this policy? Reach us at support@portanumber.com or visit our support page. We respond fast.